Effective Date: July 9, 2025

This Refund & Cancellation Policy outlines how subscriptions, billing changes, and user management are handled on The Thread Platform. This policy applies to all current and future subscribers and is incorporated by reference into our Terms of Service.

By subscribing to The Thread, you acknowledge and agree to the terms outlined below.

General Policy

All subscription fees are non-refundable, except where explicitly stated in this policy. Subscriptions automatically renew unless canceled in accordance with the terms below. It is your responsibility to manage your billing and account settings.

Subscription Cancellation

Month-to-Month Subscriptions
You may cancel at any time with written notice. Cancellations require at least 30 days’ notice prior to your next billing date. If notice is not received in time, the subscription will automatically renew and charges will apply.

Annual Subscriptions
You may cancel at any time. When you cancel an annual subscription before the end of the paid term, any months already used will be recalculated at the standard monthly rate (not the discounted annual rate). The refund for unused months will be the difference between what you originally paid and the cost of the months used at the standard rate.

The current billing month is always non-refundable, and no partial refunds are issued for unused days within a month.

Notice may be submitted by emailing untangle@the-thread.co or contacting your account manager.

Refund Policy

Monthly Subscriptions
Once cancellation notice is received, no further charges will occur after the 30-day notice window. Access will continue through the billing cycle. No partial or prorated refunds will be issued.

Annual Subscriptions
Refunds will be issued for unused full months at the standard monthly rate. The current month is non-refundable. No partial refunds are issued for unused days within a billing cycle.

This ensures that the discount you received for paying annually is only applied to the full months you actually use.

Adding and Removing Users Mid-Cycle

Adding Users
When a new user is added mid-cycle, a prorated charge is applied immediately for the remaining days in that billing period. The full user count will be reflected on your next invoice.

Removing Users
Users may be deactivated or removed at any time. However:

• Charges for that user remain active through the end of the billing cycle

• No refunds or credits are issued for unused time

• To avoid charges for the next cycle, users must be removed prior to the renewal date

Once a user is deactivated, their access to the platform is immediately revoked.

Account Deletion

Account deletion may be requested at any time. This action is permanent and results in the deletion of all associated data. No refunds or credits will be issued for time remaining after deletion. It is your responsibility to export necessary information prior to deletion.

Failed Payments

If a payment is declined or fails, we may suspend your account until payment is received. We reserve the right to retry failed transactions or cancel your subscription for non-payment.

Disputed Charges

If you believe a billing error has occurred, you must notify us in writing within 30 days of the transaction date by emailing untangle@the-thread.co. Disputes raised after this window may not be eligible for review.

Agreement to Terms

By continuing to use The Thread, you agree to this Refund & Cancellation Policy and our Terms of Service.