Effective Date: July 9, 2025

At The Thread Platform, LLC (“The Thread,” “we,” “us”), your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website and mobile-friendly services (“Services”).

By using our Services, you agree to the terms of this policy. If you have any questions, you can always reach us at untangle@the-thread.co.

What We Collect

When you create an account or interact with The Thread, we collect the personal information you provide—things like your name, email address, billing information, and any other details you share with us directly. If you connect services like Google, Meta, or YouTube, we may also receive limited information from those platforms to support features like reporting and campaign tracking.

We also collect usage data to help us understand how you’re using The Thread. This includes IP addresses, browser types, and page visits. We may use cookies and similar technologies to make your experience smoother and more personalized.

How We Use Your Information

We use your information to:

• Set up and manage your account
• Process payments and send invoices
• Provide support when you contact us
• Improve the platform based on how you use it
• Communicate with you about your account, updates, and relevant services

If you’ve connected third-party accounts, we use that data solely to provide features within The Thread, like automated reporting or content tracking. We don’t use this data for any unrelated purposes.

Third-Party Tools and Services

We work with trusted third-party partners like Stripe for payments and Amazon Web Services for hosting. We may also integrate with platforms like Meta, Google (including YouTube), and others to enhance your experience. These partners only have access to the data necessary to perform their specific functions and are required to protect your information.

If you connect your Google account, please note:

The Thread’s use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

If you follow a link to another site or connect a third-party service, please review their privacy practices—we can’t control what they do with your information. We are not responsible for the privacy practices, data collection, or content of any third-party services you choose to use. Any personal information you share with those services is governed solely by their policies, not ours.

Children’s Privacy

The Thread is not intended for children under 13. We don’t knowingly collect information from anyone under that age. If we learn that we’ve collected such data, we’ll delete it.

International Use

If you’re accessing The Thread from outside the U.S. or Canada, it’s your responsibility to follow your local privacy laws. We process data according to U.S. standards.

Your Rights

Depending on where you live, you may have rights related to your personal information, including the right to access or delete it. To make a request, just email us.

Security and Retention

We use reasonable safeguards to keep your information secure. No method is 100% foolproof, but we do our best to protect your data. We retain your information for as long as needed to provide the Services or comply with legal requirements.

Limitations

While we take reasonable steps to protect your personal data, we cannot guarantee absolute security. By using our Services, you acknowledge and accept this risk. We are not liable for any unauthorized access to your data that occurs beyond our control.

Updates to This Policy

If we make any material changes to this Privacy Policy, we’ll update this page and adjust the effective date. Continued use of The Thread means you agree to the updated policy.

Contact Us

If you have any questions about this policy or your data, feel free to reach out:

The Thread Platform, LLC
1129 N Poinsettia Pl.
West Hollywood, CA 90046
Email: untangle@the-thread.co